Client Information Policy

At Highland Flowers, we take the privacy and security of our clients’ information very seriously. Our Client Information Policy outlines how we collect, use, store, and protect your personal data. By doing so, we aim to ensure transparency and build trust with our valued clients.

Collection of Information:

  1. Personal Information:
    • We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer service. This includes your name, address, email address, phone number, and payment information.
  2. Order Information:
    • Information related to your orders, such as product selections, delivery instructions, and order history, is also collected to fulfill and manage your purchases effectively.

Use of Information:

  1. Order Fulfillment:
    • Your personal and order information is used to process and deliver your orders, provide customer support, and communicate with you about your orders.
  2. Marketing and Communication:
    • With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of these communications at any time.
  3. Improvement of Services:
    • We analyze the information to improve our products, services, and customer experience. This includes using data analytics to understand client preferences and purchasing trends.

Storage and Protection of Information:

  1. Data Security:
    • We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encryption, secure servers, and regular security audits.
  2. Retention of Information:
    • Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

Sharing of Information:

  1. Third-Party Service Providers:
    • We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and marketing agencies. These providers are obligated to protect your information and use it only for the purposes we specify.
  2. Legal Requirements:
    • We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety and that of our clients or others.

Your Rights and Choices:

  1. Access and Correction:
    • You have the right to access and update your personal information. You can do this by logging into your account on our website or contacting our customer service team.
  2. Opt-Out:
    • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

Contact Us: If you have any questions or concerns about our Client Information Policy or how we handle your personal information, please contact us at privacy@hlandflowers.com.

Thank you for trusting Highland Flowers with your personal information. We are committed to safeguarding your privacy and ensuring a secure shopping experience.