1. General Terms

Eligibility:

• To use our services, you must be at least 18 years old and capable of forming a binding contract under applicable law.

Account Registration:

• You may be required to create an account to access certain features of our website. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for all activities that occur under your account.

1. Orders and Payment

Order Placement:

• All orders placed through our website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product information, or suspected fraud.

Pricing:

• Prices for our products are listed on our website and are subject to change without notice. The price you pay will be the price in effect at the time of your order. Additional charges such as taxes and delivery fees may apply.

Payment Methods:

• We accept various payment methods, including credit cards, debit cards, and other payment options as indicated on our website. By providing your payment information, you authorize us to charge the applicable payment method for the total amount of your order.

1. Shipping and Delivery

Delivery Areas:

• We deliver to specified areas as indicated on our website. Delivery outside these areas may be subject to additional fees and special arrangements.

Delivery Times:

• Estimated delivery times are provided for your convenience and are not guaranteed. We are not responsible for delays caused by events outside our control, such as weather conditions, transportation issues, or other unforeseen circumstances.

Risk of Loss:

• Risk of loss and title for products pass to you upon our delivery to the carrier. It is your responsibility to ensure that the delivery address provided is accurate and that someone is available to receive the delivery.

1. Credits and Refunds

Credit and Refund Policy:

• We strive to provide the highest quality products. If you are not satisfied with your purchase, please refer to our Credit and Refund Policy for details on how to request a credit or refund. All requests must be made within the specified time frame and meet the conditions outlined in our policy.

Refunds:

• Approved refunds will be processed within a reasonable time and credited to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

1. Intellectual Property

Ownership:

• All content on our website, including text, graphics, logos, images, and software, is the property of Highland Flowers or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our prior written consent.

Trademarks:

• The trademarks, service marks, and logos used and displayed on our website are registered and unregistered trademarks of Highland Flowers and its licensors. You are not granted any license or right to use any trademarks without our prior written permission.

1. User Conduct

Prohibited Activities:

• You agree not to engage in any of the following prohibited activities:
  • Violating any applicable laws or regulations.
  • Infringing on the rights of others, including intellectual property rights.
  • Interfering with or disrupting the operation of our website or services.
  • Using our website or services for any fraudulent or malicious purposes.
  • Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity.

User Content:

• If you submit or post any content on our website, including reviews, comments, or other materials (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. You represent and warrant that you own or have the necessary rights to grant this license for the User Content.

1. Disclaimers and Limitation of Liability

Disclaimer of Warranties:

• Our website and services are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website or services will be uninterrupted, error-free, or secure.

Limitation of Liability:

• To the fullest extent permitted by applicable law, Highland Flowers and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use our website or services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our website; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our website or services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

1. Indemnification

Indemnity:

• You agree to defend, indemnify, and hold harmless Highland Flowers, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our website or services, or your violation of these Terms.

1. Governing Law and Dispute Resolution

Governing Law:

• These Terms and any action related thereto will be governed by and construed in accordance with the laws of the country where our business is located, without regard to its conflict of law principles.

Dispute Resolution:

• Any disputes arising out of or related to these Terms will be resolved through binding arbitration in accordance with the rules of American Arbitration Association, and judgment on the arbitration award may be entered in any court having jurisdiction. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

1. Collections and Past Due Invoices

By providing your credit/debit card information, you agree that it will be kept on file. Our collections department will use this information to settle all owed invoices and future invoices once they become past due. Invoices are considered past due 5 days after they are issued.

1. Miscellaneous

Severability:

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement:

• These Terms constitute the entire agreement between you and Highland Flowers regarding your use of our website and services and supersede any prior agreements or understandings, whether written or oral.

Waiver:

• The failure of Highland Flowers to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Contact Us:

• If you have any questions or concerns about these Terms, please contact us at legal@hlandflowers.com.

Thank you for using Highland Flowers. We are committed to providing you with high-quality products and services and ensuring your satisfaction.