Terms and Conditions

Welcome to Highland Flowers! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our services.

  1. General Terms

Eligibility:

  • To use our services, you must be at least 18 years old and capable of forming a binding contract under applicable law.

Account Registration:

  • You may be required to create an account to access certain features of our website. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for all activities that occur under your account.
  1. Orders and Payment

Order Placement:

  • All orders placed through our website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product information, or suspected fraud.

Pricing:

  • Prices for our products are listed on our website and are subject to change without notice. The price you pay will be the price in effect at the time of your order. Additional charges such as taxes and delivery fees may apply.

Payment Methods:

  • We accept various payment methods, including credit cards, debit cards, and other payment options as indicated on our website. By providing your payment information, you authorize us to charge the applicable payment method for the total amount of your order.
  1. Shipping and Delivery

Delivery Areas:

  • We deliver to specified areas as indicated on our website. Delivery outside these areas may be subject to additional fees and special arrangements.

Delivery Times:

  • Estimated delivery times are provided for your convenience and are not guaranteed. We are not responsible for delays caused by events outside our control, such as weather conditions, transportation issues, or other unforeseen circumstances.

Risk of Loss:

  • Risk of loss and title for products pass to you upon our delivery to the carrier. It is your responsibility to ensure that the delivery address provided is accurate and that someone is available to receive the delivery.
  1. Credits and Refunds

Credit and Refund Policy:

  • We strive to provide the highest quality products. If you are not satisfied with your purchase, please refer to our Credit and Refund Policy for details on how to request a credit or refund. All requests must be made within the specified time frame and meet the conditions outlined in our policy.

Refunds:

  • Approved refunds will be processed within a reasonable time and credited to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
  1. Intellectual Property

Ownership:

  • All content on our website, including text, graphics, logos, images, and software, is the property of Highland Flowers or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our prior written consent.

Trademarks:

  • The trademarks, service marks, and logos used and displayed on our website are registered and unregistered trademarks of Highland Flowers and its licensors. You are not granted any license or right to use any trademarks without our prior written permission.
  1. User Conduct

Prohibited Activities:

  • You agree not to engage in any of the following prohibited activities:
    • Violating any applicable laws or regulations.
    • Infringing on the rights of others, including intellectual property rights.
    • Interfering with or disrupting the operation of our website or services.
    • Using our website or services for any fraudulent or malicious purposes.
    • Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity.

User Content:

  • If you submit or post any content on our website, including reviews, comments, or other materials (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. You represent and warrant that you own or have the necessary rights to grant this license for the User Content.
  1. Disclaimers and Limitation of Liability

Disclaimer of Warranties:

  • Our website and services are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website or services will be uninterrupted, error-free, or secure.

Limitation of Liability:

  • To the fullest extent permitted by applicable law, Highland Flowers and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use our website or services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our website; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our website or services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.
  1. Indemnification

Indemnity:

  • You agree to defend, indemnify, and hold harmless Highland Flowers, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our website or services, or your violation of these Terms.
  1. Governing Law and Dispute Resolution

Governing Law:

  • These Terms and any action related thereto will be governed by and construed in accordance with the laws of the country where our business is located, without regard to its conflict of law principles.

Dispute Resolution:

  • Any disputes arising out of or related to these Terms will be resolved through binding arbitration in accordance with the rules of American Arbitration Association, and judgment on the arbitration award may be entered in any court having jurisdiction. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
  1. Collections and Past Due Invoices

By providing your credit/debit card information, you agree that it will be kept on file. Our collections department will use this information to settle all owed invoices and future invoices once they become past due. Invoices are considered past due 5 days after they are issued.

  1. Miscellaneous

Severability:

  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement:

  • These Terms constitute the entire agreement between you and Highland Flowers regarding your use of our website and services and supersede any prior agreements or understandings, whether written or oral.

Waiver:

  • The failure of Highland Flowers to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Contact Us:

  • If you have any questions or concerns about these Terms, please contact us at legal@hlandflowers.com.

Thank you for using Highland Flowers. We are committed to providing you with high-quality products and services and ensuring your satisfaction.

 

Privacy Policy

At Highland Flowers, we value the privacy and security of our clients’ information. This Privacy Policy outlines how we collect, use, store, and protect your personal data. By using our services, you agree to the terms of this policy.

  1. Information We Collect

Personal Information:

  • When you place an order, create an account, or contact us, we collect personal information such as your name, address, email address, phone number, and payment details.

Order Information:

  • We collect details about your orders, including product selections, delivery instructions, and order history, to effectively manage and fulfill your purchases.

Usage Data:

  • We collect information about how you interact with our website, such as IP address, browser type, pages visited, and the time and date of your visit. This helps us improve our services and user experience.

Cookies and Tracking Technologies:

  • Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognize you and remember your preferences.
  1. How We Use Your Information

Order Fulfillment:

  • We use your personal and order information to process and deliver your orders, provide customer support, and communicate with you about your purchases.

Marketing and Communication:

  • With your consent, we use your contact information to send promotional offers, newsletters, and updates about our products and services. You can opt-out of these communications at any time.

Service Improvement:

  • We analyze your information to improve our products, services, and customer experience. This includes using data analytics to understand client preferences and purchasing trends.

Legal Compliance:

  • We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
  1. Sharing Your Information

Third-Party Service Providers:

  • We share your information with trusted third-party service providers who assist us in operating our business. These providers include payment processors, delivery services, and marketing agencies. They are obligated to protect your information and use it only for the purposes we specify.

Business Transfers:

  • In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners as part of the transaction.

Legal Requirements:

  • We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety and that of our clients or others.
  1. Protecting Your Information

Data Security:

  • We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and regular security audits.

Data Retention:

  • We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
  1. Your Rights and Choices

Access and Correction:

  • You have the right to access and update your personal information. You can do this by logging into your account on our website or contacting our customer service team.

Opt-Out:

  • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

Account Deletion:

  • You may request the deletion of your account and personal information by contacting our customer service team. We will process your request in accordance with applicable laws.
  1. Children’s Privacy

Our Services Are Not for Minors:

  • Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it.
  1. International Data Transfers

Data Transfers:

  • If you are accessing our services from outside the country where our servers are located, your information may be transferred internationally. By using our services, you consent to the transfer of your information to countries with different data protection laws.
  1. Changes to This Privacy Policy

Policy Updates:

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if applicable, by sending you an email notification.

Effective Date:

  • This Privacy Policy is effective as of 05/01/2024. Your continued use of our services after any changes are made indicates your acceptance of the updated policy.
  1. Contact Us

Questions and Concerns:

  • If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at privacy@hlandflowers.com.

Mailing Address:

  • Highland Flowers 45543 Hutchens Sq. Sterling, Virginia 20166 United States

Customer Support:

  • For immediate assistance, please contact our customer support team at customerservice@hlandflowers.com.
  1. Additional Information

Governing Law:

  • This Privacy Policy is governed by and construed in accordance with the laws of the country where our business is located, without regard to its conflict of law principles.

Dispute Resolution:

  • Any disputes arising out of or related to this Privacy Policy will be resolved through binding arbitration in accordance with the rules of American Arbitration Association, and judgment on the arbitration award may be entered in any court having jurisdiction.

Severability:

  • If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Thank you for trusting Highland Flowers with your personal information. We are committed to safeguarding your privacy and ensuring a secure shopping experience.

 

Client Information Policy

At Highland Flowers, we take the privacy and security of our clients’ information very seriously. Our Client Information Policy outlines how we collect, use, store, and protect your personal data. By doing so, we aim to ensure transparency and build trust with our valued clients.

Collection of Information:

  1. Personal Information:
    • We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer service. This includes your name, address, email address, phone number, and payment information.
  2. Order Information:
    • Information related to your orders, such as product selections, delivery instructions, and order history, is also collected to fulfill and manage your purchases effectively.

Use of Information:

  1. Order Fulfillment:
    • Your personal and order information is used to process and deliver your orders, provide customer support, and communicate with you about your orders.
  2. Marketing and Communication:
    • With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of these communications at any time.
  3. Improvement of Services:
    • We analyze the information to improve our products, services, and customer experience. This includes using data analytics to understand client preferences and purchasing trends.

Storage and Protection of Information:

  1. Data Security:
    • We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encryption, secure servers, and regular security audits.
  2. Retention of Information:
    • Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

Sharing of Information:

  1. Third-Party Service Providers:
    • We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and marketing agencies. These providers are obligated to protect your information and use it only for the purposes we specify.
  2. Legal Requirements:
    • We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety and that of our clients or others.

Your Rights and Choices:

  1. Access and Correction:
    • You have the right to access and update your personal information. You can do this by logging into your account on our website or contacting our customer service team.
  2. Opt-Out:
    • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

Contact Us: If you have any questions or concerns about our Client Information Policy or how we handle your personal information, please contact us at privacy@hlandflowers.com.

Thank you for trusting Highland Flowers with your personal information. We are committed to safeguarding your privacy and ensuring a secure shopping experience.

 

Legal Disclaimer

The information provided by Highland Flowers (“we,” “us,” or “our”) on our website, including but not limited to our services, products, and content, is for general informational purposes only. While we strive to keep this information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

  1. No Professional Advice

The content on our website is not intended to be a substitute for professional advice, whether legal, financial, medical, or otherwise. Always seek the advice of a qualified professional with any questions you may have regarding a particular matter. Never disregard professional advice or delay in seeking it because of something you have read on our website.

  1. Product Information

Descriptions, images, and other content related to products and services on our website are provided for reference purposes only. We do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. While we endeavor to ensure the accuracy of the information, errors may occur. In the event of an error, we reserve the right to correct it and to change or update information at any time without prior notice.

  1. External Links

Our website may contain links to other websites that are not operated or controlled by Highland Flowers. These links are provided for your convenience and reference only. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. We are not responsible for the content or practices of linked websites and you access them at your own risk.

  1. Limitation of Liability

In no event will Highland Flowers, its affiliates, officers, directors, employees, or agents be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. This includes but is not limited to damages or injury caused by any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or line failure.

  1. No Warranty

Highland Flowers makes no warranties, express or implied, about the completeness, accuracy, or reliability of the information provided on this website. All content, products, and services are provided “as is” without any warranties of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

  1. Changes to This Disclaimer

We reserve the right to modify this legal disclaimer at any time. Any changes we make will be effective immediately upon notice, which we may provide by posting the new terms on our website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

  1. Governing Law

This legal disclaimer is governed by and construed in accordance with the laws of the country where Highland Flowers is headquartered, without regard to its conflict of law principles. Any disputes relating to this disclaimer and your use of the website will be subject to the exclusive jurisdiction of the courts located in that country.

Contact Us

If you have any questions or concerns about this legal disclaimer, please contact us at legal@hlandflowers.com.

Thank you for visiting Highland Flowers. We appreciate your understanding and cooperation.